Here are some FAQs that customers are usually curious about:
Q 1: How long will my items be shipped?
A: Normally in 1 business day after cleared payment. Any exceptions, the seller will inform the buyer via email.
Q 2: Is the item quality same as that on eBay store? Customer service?
A: Yes, all of them are exactly the same.
Q 3: Return policy?
A: Generally, no returns accepted on food items. Exception: Any irresistible factors happened or you've accidentally bought the wrong item, the buyers can return the items with the original packaging without damages. The buyers are responsible for the return shipping fee and contact the seller about the situation before they return the items.
Q 4: How do I cancel my order if I've accidentally bought the wrong item just now?
A: Please send us a message about the situation so that we can cancel the order for you and then issue you a refund if you've paid.
Q 5: Is there a tracking number I can check online?
A: Yes, there's a tracking number whenever we ship your item(s). However, the post offices in some countries don't provide the online delivery status update for regular registered airmail(s) anymore. Any orders with 2+ items will be upgraded shipping methods to international priority airmail parcel.
Q 6: Do you stock your teas in warehouses within the United States and within mainland Europe?
A: No. We don't stock teas outside of Taiwan because of the consideration of sanitation and freshness issues.
Q 7: How many brews can be made with your tea leaves?
A: It depends on the tea type, how the tea is processed and the ratio you apply. A ratio of 1g to 50cc requires longer infusion time and fewer brews can be made. On the contrary, a ratio of 1g to 25cc requires shorter infusion time and more brews can be made. For tightly rolled ball tea, the leaves open slowly and make more brews. Roasted tea usually makes more brews. Again, how many brews can be made depends on an individual's preparation and taste preference.
Any further questions, please feel free to leave your message on this page.
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