Here are some FAQs that customers are usually curious about:
Q 1: How long will my items be shipped?
A: Normally in 1 business day after cleared payment. Any exceptions, the seller will inform the buyer via email.
Q 2: Is the item quality same as that on eBay store? Customer service?
A: Yes, all of them are exactly the same things.
Q 3: Return policy?
A: Generally, no returns accepted on food items. Exception: Any irresistible factors happened or you've accidentally bought the wrong item, the buyers can return the items with the original packaging without damages. The buyers are responsible for the return shipping fee and contact the seller about the situation before they return the items.
Q 4: How do I cancel my order if I've accidentally bought the wrong item just now?
A: Please send us a message and we can cancel the order for you and then issue you a refund if you've paid.
Q 5: Is there a tracking number I can check online?
A: Yes, there's a tracking number whenever we ship your item(s). However, the post office doesn't provide the online delivery status update for regular registered airmail(s) anymore in some countries. Any orders with 2+ items will grant the upgraded shipping method to international priority airmail.
Q 6: Do you stock your teas in warehouses within the United States and within mainland Europe?
A: No. We don't stock teas outside of Taiwan because of the consideration of sanitation and freshness issues.
Any further questions, please feel free to leave your message on this page.
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